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Thread: Nokia Lumia 710 Windows Phone 7.8 Download & Manual Install

  1. #1

    Default Nokia Lumia 710 Windows Phone 7.8 Download & Manual Install

    Windows Phone 7.8 has been available on the Nokia servers for well over a month now, however due to carrier restrictions most people don’t have the update yet.
    Here is how I updated my friends Lumia 710 to Windows Phone 7.8 manually using a PC, NaviFirm and Nokia Care Suite 5.0.

    This will not unlock the phones bootloader, or hack It in any way. It will be 100% stock firmware just like you would get when the update is eventually pushed out.


    Installing the applications we need:

    First download NaviFirm - NaviFirm will scan the Nokia servers and display all the updates for every Nokia device, including updates for old Symbian Phones like the popular N95. You can choose the firmware you desire and download the firmware for your device with NaviFirm.

    If you have any problems with NaviFirm download and install the .NET Framework 4

    Secondly download the Nokia Care Suite - Nokia Care Suite is used to flash the firmware to the Lumia 710, just like any other update.

    After you have download the above applications install both of them.

    Getting Setup:

    With NaviFim and Nokia Care Suit are installed go to C:\Program Files (x86)\Nokia\Nokia Care Suite\Drivers and install either the WinUSB Drivers x86 or WinUSB Drivers x64. The X86 version is for 32bit Windows and the X64 version is for 64bit Windows.

    Now connect the Nokia Lumia 710 to the PC with the USB cable, load up Nokia Care Suite, then choose and open “Product Support Tool for Store 5.0”

    Name:  nokia-710-wp8-setup-1.jpg
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    Write down the type designator and product code for your Lumia 710, you will need this later:

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    Now go to: C:\ProgramData\Nokia\Packages\Products

    In the Products folder create a folder name with you “type designator” (must be in lower case) mine was “rm-803” (yours could be different)

    So i would now have an empty folder in C:\ProgramData\Nokia\Packages\Products\rm-803

    Note: If the folder already exists you must delete everything from it.

    Downloading Windows Phone 7.8:

    Load up NaviFirm, on the top left of the app you will see a dropdown, ensure “Nokia Care Suite” is selected.

    You will then see a list of devices, select "Nokia Lumia 710 RM-803" or "Nokia Lumia 710 RM-809" depending which version of the phone you have.

    The newest firmware will be at the bottom of the releases box, at the time this is 1600.3036.8858.12460 - this is Windows Phone 7.8

    For the varient look for your product code (you obtained this earlier), then select the varient with your product code.

    Finally press the download button, the above steps are shown in the screenshot below:

    Name:  nokia-710-wp8-1.png
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    Now ensure the three files you have download have your product code in the file name, as highlighted in the screenshot below. Remember your product code could be different to mine. If the product code has not been auto inserted for you rename the three files manually:

    Name:  nokia-710-wp8-2.png
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    Move the data you downloaded to C:\ProgramData\Nokia\Packages\Products\rm-803, if your device is an rm-809 then the folder will be C:\ProgramData\Nokia\Packages\Products\rm-809

    • Now load the Product Support Tool for Store 5.0 up again
    • In the bottom left Select Programming, Refurbish.
    • The tool should have picked up you will be re-flashing a newer software version, aka Windows Phone 7.8
    • Click the start button.

    Name:  nokia-710-wp8-3.png
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    The update will re flash, and the phone will re start.

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    Name:  nokia-710-wp8-5.png
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    All been well you will be prompted to set the up phone again, you should be able to tell that you are on WP 7.8 as you will see the new Microsoft Logo.

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    This can be confirmed in Settings > About

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    I hope you all find thus tutorial useful, it's my first one posted at Digiex so please be kind! I worked on this for a few days, trying to keep to the house style used in other tutorials here and provide as much information as possible. I hope it fits in with the new site well
    Attached Thumbnails Attached Thumbnails -nokia-710-wp8-1.png  

  2. #2

    Default hi i have a problem

    hi i want to update my nokia lumia 710 i have done all the process as above but when i am flushing the phone it showing the error
    time out can u help me

  3. #3


    Quote Originally Posted by venkatesh konatham View Post
    hi i want to update my nokia lumia 710 i have done all the process as above but when i am flushing the phone it showing the error
    time out can u help me

    Dear venkatesh try removing all the passowrds and sim locks from the phone and then flash it.

    it works that way

  4. #4


    Timeout. Can't change the mode.
    Nokia.Wezen.Product.OperatingMode.WezenModeExcepti on: Timeout. Can't change the mode.
    at Nokia.Wezen.Product.OperatingMode.WezenMode.WaitMo deChange(WindowsPhone7ProductOperatingMode mode)
    at Nokia.Wezen.Product.OperatingMode.WezenMode.SetMod e(WindowsPhone7ProductOperatingMode mode)
    at Nokia.Wezen.Product.Programming.FirmwareUpdate.Wez enFirmwareUpdate.Refurbish()
    at Nokia.CareSuite.PlugIns.WezenRefurbish.RefurbishDi alog.RefurbishDialogModel.Refurbish()

    How to overcome this?...

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  6. #5


    Hi. Your topic help me but Navi can't find windows 7.8 Version like in your attached photo. Just the phone's actually version. What can I do? I need some help. And other problem...I can't escape from demo content. Please help me with a reply. Thanks

  7. #6

    Wink Awesome Tutorial!

    I won't be able to try this out until later this week, but this is an awesome tutorial. Exactly what I was looking for. Thank you! I don't foresee having any major issues with this method, but here's keeping my fingers crossed just in case!

  8. #7


    Get 9500 additional Movies on Netflix you can't get outside the US
    After Loading up NaviFirm, while nokia care suite is selected , a warning message comes up, that says- service specific exception: horisedFault

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