I have seen a lot of people having problems with avatar items / avatar awards over the last few months. Avatar awards gained in older games need to be updated to work with the new Kinect Dashboard, if you are signed in to Xbox Live all the time then this will not be a problem for you. Even if you are not this is very easy to do, however you will need access to Xbox Live, either on your console or on a friends console. Its worth mentioning even if you have working avatars on your console this is not enough, your avatar items are different and need updating which can only be done on Xbox Live. Getting started: Under memory management on the Xbox 360's system settings ensure your profile and all the avatar items you have are on the same storage device, if you are not going to be using Xbox Live on your console this needs to be a device you can connect to another console. A USB memory unit would work well here. For refrence - these are the avatar items we are talking about: Once your profile / avatar items are on the same storage device you need to sign in to Xbox Live with your profile, it doesn't matter what console this is done on, the console just needs live access. When signed in click on your gamercard: Customize Avatar: When the avatar editor has loaded any avatar items that need updating will be Your avatar awards / items can then be used again on any console running the new dashboard Thats all, if you unlock additional avatar items offline in the future from games that do not include the Kinect dashboard update you will likely need to repeat this for those avatar items to work.