Hardware checks out fine but says OS version is 21351.1502 2108.co.210331-2200 when the troubleshooting steps require me to use the osu1. tried to use microsoft support just to be sent to ambassadors then was sent to redit just to get mixed opinions. I think this is due to being an insider. Any clue when they will have the osu to perfom the offline reset?
Yup I suspect its due to you been on a well ahead update compared to what is released to the public, the latest public release is 10.0.19041.6737 An update hasn't been released this month yet, keep an eye on What’s new: Xbox system updates | Xbox Support to see what version the next public release is, you want the same or higher as 21351.1502 to be able to use the offline update to restore your Xbox.
Any chance the dvd drive they have in there is only read by the main board that it's already on or if it can be placed on a authentic xbox one s motherboard?