1 go to here Live Assistance 2. refer to this should help Hi, my name is Simon. How may I help you? You: hi You: I've played BFBC-1 and it's not on my Veteran Status Simon: Hi Simon: okay Simon: can you please provide me your email address? You: XXXXXXXXX@gmail.com Simon: On which platform ? You: xbox360 Simon: Okay Simon: pleas ewait Simon: wait* You: ok Simon: Thank you for your patience Simon: I have made the changes and added your veteran on your account