MS explains Xbox 360 replacement procedure regarding XGD3

Discussion in 'News and Article Submission' started by seanpr92, May 18, 2011.

  1. seanpr92

    seanpr92 Godlike

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    Microsoft has confirmed it will replace Xbox 360 consoles which are not compatible with the imminent Xbox 360 firmware update - scheduled to begin rolling out to consoles tomorrow.
    "Following a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs," Microsoft said.
    "This issue manifests itself a as a unique 'disc unreadable' or 'disc unsupported' error on the screen. We are also able to detect this issue over Xbox LIVE and are pro-actively reaching out to customers that may be impacted to replace their console."
    Xbox 360 users who experience these symptoms should contact MS at xbox.com.
    Broken consoles will be replaced with an Xbox 360 S with a 250GB hard drive
     
    Rick and Corona like this.
  2. Corona

    Corona Addict

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    I havent got that email yet for my 60gb pro that is still in warranty. hope i get one :)
     
  3. seanpr92

    seanpr92 Godlike

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    i actually dont think its a bug thing but rather to kill off non ap2.5 drives
     
  4. Corona

    Corona Addict

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    ya stupid protection. theyd still work but who can pass up this offer:)
     
  5. InsaneNutter

    InsaneNutter Resident Nutter Staff Member

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    Its only some very old 360's that have drives which do not support AP2.5. If his console his console was 60GB Pro from 2009 it will likely be a Lite-On 74850C, 83850C or 93450C, depending when it was manufactured. All do AP 2.5 anyway.
     
  6. Dark Scyth

    Dark Scyth Moderator

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    I was thinking about sending them a message as a few of my games don't work now and some now take 20+ seconds to pick up.
     
  7. Lewie4

    Lewie4 Resident

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    Any idea what mobo or disk tray these will be for?
     
  8. seanpr92

    seanpr92 Godlike

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    no way to tell i guess unless you update as it says its detected by live wich im guessing triggers an email
     
  9. Rick

    Rick Moderator

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    if my console starts acting up i guess they have to deal with it having some console mods lol
    -12v fan mod
    -back of 360 cut off(fan part)
     
  10. seanpr92

    seanpr92 Godlike

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    this update could make second hand hardware sales fall because it makes it a guessing game lol
     
  11. Skeven

    Skeven Elite Member

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    Hell, I hope my old shit console qualifies for this. I went for the early Pro consoles and don't even have an HDMI port :[
     
  12. seanpr92

    seanpr92 Godlike

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    looks like kotaku and everywhere went crazy this was actually for the beta participants they said this via twitter

    This is related to a previous update, not the upcoming release that has been in beta.
     
  13. Slaz

    Slaz Roast as you make toast!

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    In our household, we have 3 Xboxes running:

    1: Xenon, manufactured in 2005, without Opus replacement.
    2: Zephyr/Falcon, manufactured in 2007, not sure which mobo exactly because it had a replacement.
    3: Jasper, manufactured in 2009 (if I'm correct).

    Not sure about the drives for each of them, haven't opened them.

    Which of the three do you think has the best chance to become black and shiny? :D
     
  14. Corona

    Corona Addict

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    i have a couple pros and no emails. i think the emails.go out tommorow. hope im chosen cuz i hate the ft xboxs
     
  15. Rick

    Rick Moderator

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    if the old drives wont work with the update that comes out tomorrow,they will probably get a email if not a email then a bunch of calls to tech support
     
  16. Rick

    Rick Moderator

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    Xbox Live's Major Nelson » Clearing up some confusion
     
  17. i have an arcade (2009) would i have to add my 60GB HDD If I Wanted To upgrade? or just what the console came with
     
  18. seanpr92

    seanpr92 Godlike

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    none it was all a confusion major nelson confirmed
     
  19. Safinn

    Safinn Addict

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    My console does not read assassins creed brotherhood and black ops.. Reads every other game I have. I think I might have this problem but no email...
     
  20. Slaz

    Slaz Roast as you make toast!

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    If you are on Xbox LIVE it is said they are able to detect the problem and send you the email.

    But remember that there are more disc drive issues around on Xbox 360.

    If you get lots of disc unreadables, 'Mixed media disc' messages on games, or scratches on discs, etc. And you are still under warranty, just contact MS to have that fixed up. Unfortunately, they'll not give away new Xbox Slim's for that though. :D
     

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