My son gets this error message when he clicks on his offline profile; "Your console can't connect to Xbox LIVE. Do you want to exit this session and test your network "connection? I do have a Live profile. I have the console to boot-up to the dashboard, no automatic sign-in for either profiles. There were two updates in the past few days, could they have f--ed up something?
So if he says no can he still use the profile? Your son has not converted his offline profile to an online one has he?
There is a solution for that . 1. Go to your xbox dashboard , then settings . Go into Family settings . 2. Switch Family settings on & it will ask you to create a pass code ( just button combinations. I always use X,X,X,X ) . 3. Now go to Xbox Live Access & select "blocked" . You can do the same with Xbox Live Membership Creation. This should stop that message from appearing . Note : If you enable Family settings please be sure to enter Game Ratings as well , otherwise some games will ask for you to change ( Game Ratings ) it .